Ventana software support forum

Hi all, Any pointers to references or models of the Call Center business (specifically), or customer service/help desk operations (more generally) much appreciated. Many thanks, Stephen Stephen Downes-Martin, Ph.D. CapitalWorks, LLC PO Box 1058 Northampton, MA 01061, USA Tel: 413-582-0183 Fax: 413-5...

Thomas Higgins makes some interesting points about ownership. I have a less sophisticated approach I have found useful. "Ownership" or "buy in" occurs (is defined by?) when a person in the client organizat= ion with the *power* (not necessarlity *authority*) to generate change ch...

What software tools do people recommend for building commercial "Manageme= nt Flight Simulators" based on systems dynamics principles on windows machines (NOT Macs). I am aware of the following: iThink PowerSim Dynamo Vensim What others should I consider? Any opinions on these? Thanks, Ste...

Message text written by "John W. Gunkler" <jgunkler@sprintmail.com> >So, how does one do such a thing without making it ones lifes work for= each client?< Maybe that is the point...one does make it ones lifes work if one wants= to create significant and *sustainable* value in the client or...

Sir, Good places to start are the following three sites (in rank order: MORS -- Military Operations Research Society -- www.mors.org DMSO -- Defense Modeling and Simulation Office -- www.dmso.mil INFORMS -- Institute for Operations Research and the Management Sciences -- www.informs.org These should...

Where can I get hold of SD models of supply chain management, specifically inventory management? (I dont want to re-invent the wheel!) Thanks, Stephen Stephen Downes-Martin, Ph.D. Downes-Martin Associates, LLC PO Box 1058 Northampton, MA 01061, USA Tel: 413-582-0183 Fax: 413-586-6765 Internet: dmall...