Ventana software support forum

Hello,

Doen anyone know of a model concerning the dynamics of a (telecom) Call
Center? I'm looking for generic model building blocks that might help me
understand the decision processes involved.

Thanks!

Rutger Mooy
From: <R.M.Mooy@telecom.tno.nl>

Content-Type: text/plain; charset=""us-ascii"" Content-Transfer-Encoding: quoted-printable Dear all, In a project dealing with the effects of (among other things) ICT services on the interconnectiveness of society, we've come to the point at which we would like to quantify an SD-...

Hi all, For a project in which some SD-Modeling is going to be done, I need to work together with some people who are in geographically dispersed areas. To make working together easier, we have begun using Instant Messaging as a communication tool. This seems to work pretty well, but right now, it i...