Search found 3 matches

by R.M.Mooy@telecom.tno.nl
Tue Nov 16, 2004 2:06 pm
Forum: SD Mailing List Archive
Topic: Modelling a Call Center
Replies: 4
Views: 8458

Modelling a Call Center

Hello,

Doen anyone know of a model concerning the dynamics of a (telecom) Call
Center? I'm looking for generic model building blocks that might help me
understand the decision processes involved.

Thanks!

Rutger Mooy
From: <R.M.Mooy@telecom.tno.nl>
by R.M.Mooy@telecom.tno.nl
Wed Oct 06, 2004 1:29 pm
Forum: SD Mailing List Archive
Topic: Combining SD and statistics
Replies: 0
Views: 2596

Combining SD and statistics

Content-Type: text/plain; charset=""us-ascii"" Content-Transfer-Encoding: quoted-printable Dear all, In a project dealing with the effects of (among other things) ICT services on the interconnectiveness of society, we've come to the point at which we would like to quantify an SD-...
by R.M.Mooy@telecom.tno.nl
Thu Apr 29, 2004 1:22 pm
Forum: SD Mailing List Archive
Topic: Collaborative Modeling Tools
Replies: 9
Views: 7750

Collaborative Modeling Tools

Hi all, For a project in which some SD-Modeling is going to be done, I need to work together with some people who are in geographically dispersed areas. To make working together easier, we have begun using Instant Messaging as a communication tool. This seems to work pretty well, but right now, it i...