unable to open vensim help

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benj
Junior Member
Posts: 3
Joined: Fri Apr 14, 2017 2:22 pm
Vensim version: DSS

unable to open vensim help

Post by benj »

Hi I just installed vensin dss on a windows PC and I am not able to open vensim help.

the error is showed in the attachement.

How can i correct the link to the help ?
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Administrator
Super Administrator
Posts: 4573
Joined: Wed Mar 05, 2003 3:10 am

Re: unable to open vensim help

Post by Administrator »

Install using admin permissions and it should work fine.
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559
benj
Junior Member
Posts: 3
Joined: Fri Apr 14, 2017 2:22 pm
Vensim version: DSS

Re: unable to open vensim help

Post by benj »

Hi thanks for you answer.

it was installed with an admin account. But I am using it with my own account which does not have the admin rights.

unfortunately I cannot have admin rights on my institution PC.
benj
Junior Member
Posts: 3
Joined: Fri Apr 14, 2017 2:22 pm
Vensim version: DSS

Re: unable to open vensim help

Post by benj »

Hello,

Actually by checking the VENSIM or VENSIMREADER folders, I don't see any Help sub folder.

The correct link to the help
C:\Users\Public\VensimREADER\vensim.chm or C:\Users\Public\VensimREADER\vensim.chm


I guess this is the cause of the error. What is the solution ?
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Administrator
Super Administrator
Posts: 4573
Joined: Wed Mar 05, 2003 3:10 am

Re: unable to open vensim help

Post by Administrator »

The only way to fix is to install using administrator permissions.

During installation, the installer writes the help location to the registry, if the installer cannot save this info, the help will not work.
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559
tomfid
Administrator
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Joined: Wed May 24, 2006 4:54 am

Re: unable to open vensim help

Post by tomfid »

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