Vensim v8.2 crashing when scrolling (resizing)

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rlsmith5
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Posts: 14
Joined: Thu Apr 11, 2013 1:49 pm
Vensim version: DSS

Vensim v8.2 crashing when scrolling (resizing)

Post by rlsmith5 »

I upgraded from v7.5 to v8.2 recently and have experienced random occurrences where Vensim shuts down, usually after I make a mouse scroll or screen resize. Have others experienced this behavior and is there a known fix?
Thanks, Raymond
Raymond Smith
North Carolina State University
tomfid
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Joined: Wed May 24, 2006 4:54 am

Re: Vensim v8.2 crashing when scrolling (resizing)

Post by tomfid »

What operating system?

Are you scrolling with a mouse wheel or scroll bar? In what window?
Administrator
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Re: Vensim v8.2 crashing when scrolling (resizing)

Post by Administrator »

Are you on Mac or Windows?
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
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Administrator
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Posts: 4590
Joined: Wed Mar 05, 2003 3:10 am

Re: Vensim v8.2 crashing when scrolling (resizing)

Post by Administrator »

If you are on Mac and using the trackpad, we are aware of a couple of issue with certain gestures. Email us (vensim@vensim.com) with your licence details and I can give you access to the internal build which might fix the problem.
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559
rlsmith5
Junior Member
Posts: 14
Joined: Thu Apr 11, 2013 1:49 pm
Vensim version: DSS

Re: Vensim v8.2 crashing when scrolling (resizing)

Post by rlsmith5 »

I am using Windows 10 OS on a desktop workstation with a corded optical mouse attached that has a scrolling wheel. Seems that when I make some type of motion with the wheel to resize it causes things to occasionally go bad. When it occurs, the system seems to freeze with the circular icon shown spinning, about 15 seconds pass, and then the Vensim disappears.
Raymond Smith
North Carolina State University
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