Software Development and Support Models
Posted: Tue Apr 28, 1998 4:10 pm
greetings
I have done research and development of CLD and SD on the subject of
corporate IT support call desks behavior over time for a worldwide
corporation.
I ll post you directly some details.
I do not know of an earlier reference.
best regards
jos de neve - executive support group
From: "jos de neve" <esg@skynet.be>
snepkaai 6
b 9000 gent - belgium
tel: +32.(0)9.2228045
fax: +32.(0)9.2450950
gsm: +32.(0)75.750092
I have done research and development of CLD and SD on the subject of
corporate IT support call desks behavior over time for a worldwide
corporation.
I ll post you directly some details.
I do not know of an earlier reference.
best regards
jos de neve - executive support group
From: "jos de neve" <esg@skynet.be>
snepkaai 6
b 9000 gent - belgium
tel: +32.(0)9.2228045
fax: +32.(0)9.2450950
gsm: +32.(0)75.750092