Modelling a Call Center
Posted: Tue Nov 16, 2004 2:06 pm
Hello,
Doen anyone know of a model concerning the dynamics of a (telecom) Call
Center? I'm looking for generic model building blocks that might help me
understand the decision processes involved.
Thanks!
Rutger Mooy
From: <R.M.Mooy@telecom.tno.nl>
Doen anyone know of a model concerning the dynamics of a (telecom) Call
Center? I'm looking for generic model building blocks that might help me
understand the decision processes involved.
Thanks!
Rutger Mooy
From: <R.M.Mooy@telecom.tno.nl>