Ventana software support forum

Hi,

Someone is having a problem installing model reader. I think it is related to his default locations for the target directories (one directory for the program and one directory for the supporting files).

Do you have any guidelines for which directories the user needs to select for the Model Reader installation?

Attached is the error message he is getting at the end, not letting him complete the install. I'm pretty sure he created the 'VenSim' folder himself. But it would be very helpful if you have some pre-written guideline or general advice that I can pass along.

Many thanks.

Best wishes,
Sarah

Is there a problem installing using the defaults?

I am pretty sure that it is defaulting to these settings. Perhaps because of a past installation where the user tried to use the faulty settings too?

The model reader itself should still run with these warnings. The .dll might not work for most uses, because it won't be in the system path.

Hi,

Actually it means that the Model Reader doesn't install. Plus, he needs the .dll to work. Hmm. I guess I can troubleshoot with him for awhile. Try to get him to use the default settings.

Thanks for your help.

Best wishes,
Sarah

The default is to install to program files, with documentation going to /users/public. I would try to get him to install it using these settings.

Have you verified that it really didn't install by attempting to run it? Win7 often delivers a "program may not have installed correctly" warning, when everything is actually OK.

Because the .vpa files didn't change to display the Vensim logo, I assumed that it actually didn't install correctly.

We are still working on this...thanks for your support.

Best wishes,
Sarah