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Vensim8 DSS not responding on MAC
Posted: Tue Mar 03, 2020 2:02 pm
by cortney
I recently purchased a license upgrade for Vensim8 DSS. When I open a model file, initially, it operates just fine. When I try to switch to another model by opening a different model file, the software stops responding. Is this a common issue for Mac users?
Re: Vensim8 DSS not responding on MAC
Posted: Tue Mar 03, 2020 4:22 pm
by Administrator
What is the exact version of Vensim you are using?
And are any of the models/files you are using synced using things like DropBox, iCloud etc?
Re: Vensim8 DSS not responding on MAC
Posted: Tue Mar 03, 2020 5:59 pm
by cortney
I am using version 8.0.9 and yes, the files are synced through Dropbox.
Does opening my files from Dropbox have an impact?
Re: Vensim8 DSS not responding on MAC
Posted: Tue Mar 03, 2020 6:09 pm
by Administrator
It can. Dropbox will lock a file while is it being synced meaning Vensim cannot read it.
Re: Vensim8 DSS not responding on MAC
Posted: Tue Mar 03, 2020 6:56 pm
by cortney
I see. Thank you.
Re: Vensim8 DSS not responding on MAC
Posted: Tue Mar 03, 2020 7:24 pm
by Administrator
I've got no trouble here opening multiple models.
Can you send your settings file to us? It's a hidden file in your profile folder called .vensim or .vensimdp.