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Bug: Zoom in and out closes Vensim
Posted: Tue May 30, 2023 5:06 pm
by geo_curious
Hi all,
Version 9.4.0 seems to have a bug for me. Each time I zoom in or out of the model view space the program is closing on me. I am using Windows 11, pressing CTRL + scroll in or out.
I have also tried clicking View> Zoom In or Zoom Out and the program quickly closes.
I have tried uninstalling and reinstalling with the same result.
Thanks!
Re: Bug: Zoom in and out closes Vensim
Posted: Tue May 30, 2023 5:22 pm
by Administrator
Have you submitted the crash reports? We haven't seen any.
Re: Bug: Zoom in and out closes Vensim
Posted: Tue May 30, 2023 5:27 pm
by geo_curious
I have not received any prompts from the software to submit a crash report. I also tried restarting. It now appears the same problem is occurring with a rollback to 9.3.5. I am not sure what changed.
Re: Bug: Zoom in and out closes Vensim
Posted: Tue May 30, 2023 5:28 pm
by Administrator
It's working fine for me, holding CTRL and using the mouse wheel, I can zoom in/out without any problems.
Are you using the old GUI?
How exactly are you zooming in/out (the exact mouse clicks)?
Can you share a model that shows this behaviour?
Re: Bug: Zoom in and out closes Vensim
Posted: Tue May 30, 2023 5:34 pm
by geo_curious
Here is the model I keep getting the problem with. There are a lot of dependencies I will not send.
Re: Bug: Zoom in and out closes Vensim
Posted: Tue May 30, 2023 6:17 pm
by geo_curious
I am not using the old GUI. I have used both CTRL + scroll wheel, CTRL + +/- and View>Zoom In/Zoom Out. It usually closes after 2-3 scrolls in.
Re: Bug: Zoom in and out closes Vensim
Posted: Wed May 31, 2023 11:09 am
by geo_curious
Any thoughts on this?
Thank you!
Re: Bug: Zoom in and out closes Vensim
Posted: Wed May 31, 2023 1:17 pm
by Administrator
That model is also crashing for me. I'm investigating.
Re: Bug: Zoom in and out closes Vensim
Posted: Wed May 31, 2023 1:49 pm
by Administrator
It's one of the custom graphs, not sure yet why it's causing a problem as I cannot see anything obviously wrong with it.
The attached model should be ok.
Re: Bug: Zoom in and out closes Vensim
Posted: Wed May 31, 2023 4:12 pm
by geo_curious
Thank you! This works.