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by Yz-un-ar@www.dci.co.ir
Thu Apr 09, 1998 11:07 am
Forum: SD Mailing List Archive
Topic: Call Center Model question
Replies: 2
Views: 4871

Call Center Model question

Stephen, About Two years ago, David Anderson and I worked on a project for the New York State Office of Management and Regulatory Affairs at Center for Technology in Government. The project involved building a system dynamics model to investigate the effectiveness of an automated voice response cust...