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- Thu Apr 09, 1998 11:07 am
- Forum: SD Mailing List Archive
- Topic: Call Center Model question
- Replies: 2
- Views: 4871
Call Center Model question
Stephen, About Two years ago, David Anderson and I worked on a project for the New York State Office of Management and Regulatory Affairs at Center for Technology in Government. The project involved building a system dynamics model to investigate the effectiveness of an automated voice response cust...