PLE Installation Error

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jvoyles
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Vensim version: PLE

PLE Installation Error

Post by jvoyles »

I am trying to install Vensim PLE, but I am encountering an error message during the account the account key registration phase. I have tried all installation purposes with the exception of Install a Licensed version as I do not have a license yet. The error message that I am receiving is Error during installation: Do not change the installation filename. I am running Windows 7 and I have tried installing as administrator. Any help here will be greatly appreciated.
Administrator
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Re: PLE Installation Error

Post by Administrator »

Do you have any software installed that renames the downloaded file? For example, anti-virus software that quarantines an exe (or runs it in a sandbox)?
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Re: PLE Installation Error

Post by Administrator »

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jvoyles
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Joined: Mon Jan 25, 2016 5:54 pm
Vensim version: PLE

Re: PLE Installation Error

Post by jvoyles »

This is most likely the issue. I am working from a company laptop that white lists apps that have admin access and requires confirmation for those that don't. This application may be renaming after granting permission. Assuming that cannot disable this software, are there any other options for installation?
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Re: PLE Installation Error

Post by Administrator »

Unfortunately not, it's part of the security built into our installations (an attempt to stop others distributing our software without our permission).
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Re: PLE Installation Error

Post by Administrator »

I may be wrong on this as well, renaming the file might also break the digital signature. This guarantees that the installation is unmodified and is published by us.
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jvoyles
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Posts: 4
Joined: Mon Jan 25, 2016 5:54 pm
Vensim version: PLE

Re: PLE Installation Error

Post by jvoyles »

I have confirmed with my IT support that the file is not being quarantined or moved during the installation process due to any security features. Is there a specific process that I should follow to install? I am downloading the file from the email that I receive during registration. From there, I run the .exe directly as administrator and I receive this error.
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Re: PLE Installation Error

Post by Administrator »

What is the file name of the download?

I've just tried downloading PLE and had no problems at all.
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jvoyles
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Joined: Mon Jan 25, 2016 5:54 pm
Vensim version: PLE

Re: PLE Installation Error

Post by jvoyles »

This is the file name. VensimPLEx32Setup.exe. I am running it directly from the folder that is downloaded to.
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Re: PLE Installation Error

Post by Administrator »

If you run the installer, then hit CTRL-ALT-DEL and display the process manager, right click on the installer and select "go to process". Is the process titled VensimPLEx32Setup.exe?
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