BUG: Vensim Manuals inaccessible in Mac 8.0.3

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Todd
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BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Todd » Sun Sep 22, 2019 6:25 pm

I installed Mac version 8.0.3 over a prior installation of 8.0.1. When choosing Vensim Manuals from the Help directory, I get the message "Help file /Users/Shared/Vensim/Help/HTML/index.html is missing."

I see help files from version 7.3 in the Help directory. It seems the 8.0 help files are now in a new Help/HTML directory, but it is only accessible to the root user.

drwx------ - root 22 Sep 10:40 HTML

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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Administrator » Mon Sep 23, 2019 2:13 pm

Hopefully this will be fixed in the next release.
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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Administrator » Mon Sep 23, 2019 3:30 pm

I've just uploaded build 8.0.4 which hopefully fixes this (my tests were successful).
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Todd
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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Todd » Wed Sep 25, 2019 4:33 pm

Confirming this is fixed in Mac Vensim DSS 8.0.4.

On Mac, the help contents open fully expanded. The book icons do not open and close sections with a double-click. This is the way the docs work at https://www.vensim.com/documentation/.

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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Administrator » Wed Sep 25, 2019 4:38 pm

What browser are you using?
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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Administrator » Wed Sep 25, 2019 4:40 pm

Todd wrote:
Wed Sep 25, 2019 4:33 pm
On Mac, the help contents open fully expanded. The book icons do not open and close sections with a double-click.
This is not what I'm seeing on Safari, Firefox and Chrome. All open with the books closed, and a double click expands them.
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Todd
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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Todd » Fri Sep 27, 2019 2:10 pm

I am using the latest Mac Firefox Quantum 69.0.1 64-bit going to this URL:

file:///Users/Shared/Vensim/Help/HTML/index.html

I get the following errors in the console:

SecurityError: Permission denied to access property "hmNavigationFrame" on cross-origin object hmcontent.htm:38
<anonymous> file:///Users/Shared/Vensim/Help/HTML/hmcontent.htm:38
SecurityError: Permission denied to access property "hmNavigationFrame" on cross-origin object helpman_topicinit.js:19
HMSyncTOC file:///Users/Shared/Vensim/Help/HTML/helpman_topicinit.js:19
<anonymous> file:///Users/Shared/Vensim/Help/HTML/vensim_help.htm:15

Using file:// URLs can cause cross-browser security exceptions. The checks have been tightened in all browsers lately. I changed my default browser to Chrome 77.0 64-bit and saw the same problem with similar error messages in the console. I'm using macOS Mojave 10.14.6.

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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Administrator » Fri Sep 27, 2019 3:27 pm

I'm also running Chrome version 77.0.3865.90 (Official Build) (64-bit) and Mojave 10.14.6, plus 69.0.1 (64-bit) Firefox. I'm not seeing any of these problems.
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tomfid
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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by tomfid » Fri Sep 27, 2019 3:53 pm

I'll see if we can get a different skin from the Help system vendor.

Todd
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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by Todd » Mon Oct 28, 2019 7:28 pm

This is fixed in Vensim DSS 8.0.6 for Mac. Not only that, the new skin looks much nicer!

tomfid
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Re: BUG: Vensim Manuals inaccessible in Mac 8.0.3

Post by tomfid » Mon Oct 28, 2019 7:56 pm

Great! We also fixed Help system file links on the Windows side.

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