Download BUG

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DPinter
Junior Member
Posts: 4
Joined: Thu Dec 05, 2019 10:43 am
Vensim version: PLE

Download BUG

Post by DPinter » Thu Dec 05, 2019 10:50 am

Hi,
I tried to download VENISM PLE, but the Email I receive "Vensim download instrucionts" is blank - no content, link or anything. Pls help, thanks!

Administrator
Super Administrator
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Joined: Wed Mar 05, 2003 3:10 am

Re: Download BUG

Post by Administrator » Thu Dec 05, 2019 10:53 am

Can you let us know what email client you are using please?

You can also try a different email client. The download email is in text format, it seems that some email clients will now only display the HTML part of the email.
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

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Administrator
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Posts: 3423
Joined: Wed Mar 05, 2003 3:10 am

Re: Download BUG

Post by Administrator » Thu Dec 05, 2019 10:54 am

Or if you can, view the source of the email (in Thunderbird, you can click View->Original Message as....).
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559

DPinter
Junior Member
Posts: 4
Joined: Thu Dec 05, 2019 10:43 am
Vensim version: PLE

Re: Download BUG

Post by DPinter » Thu Dec 05, 2019 11:54 am

Hi, thanks for fast reply.

Im using Outlook / Office365 MSO and Win 10 Pro.

(I have searched the forum, but didn't find related postings.)

Administrator
Super Administrator
Posts: 3423
Joined: Wed Mar 05, 2003 3:10 am

Re: Download BUG

Post by Administrator » Thu Dec 05, 2019 1:58 pm

We've tested here on Outlook and all seems to be working fine.

Is your Outlook set up to only view emails as HTML?
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559

DPinter
Junior Member
Posts: 4
Joined: Thu Dec 05, 2019 10:43 am
Vensim version: PLE

Re: Download BUG

Post by DPinter » Thu Dec 05, 2019 2:48 pm

Hi, I have contacted our IT Support firm, they have tested all possibilities within Outlkook, also opening with web client, also including trying to download Vensim on their email accounts; result: all emails are blank. He says, the header of the email includes the information content = 0, therewith, it is not an issue of display. He assumes firewall from sender blocking the content? I can forward you my email...?

Administrator
Super Administrator
Posts: 3423
Joined: Wed Mar 05, 2003 3:10 am

Re: Download BUG

Post by Administrator » Thu Dec 05, 2019 2:58 pm

I've just tried it again using a gmail account, a US based service and a UK based service. All worked fine. And the logs show 76 users have successfully downloading Vensim today.

Is your email service provided by Microsoft? If yes, can you try something like a gmail account?
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559

DPinter
Junior Member
Posts: 4
Joined: Thu Dec 05, 2019 10:43 am
Vensim version: PLE

Re: Download BUG

Post by DPinter » Thu Dec 05, 2019 3:33 pm

yes! It worked with a gmail account!

Thanks!

Administrator
Super Administrator
Posts: 3423
Joined: Wed Mar 05, 2003 3:10 am

Re: Download BUG

Post by Administrator » Thu Dec 05, 2019 3:54 pm

Who provides your company email?

And it might be an idea to speak to your IT folks again and ask them to look into this in more detail.
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559

Administrator
Super Administrator
Posts: 3423
Joined: Wed Mar 05, 2003 3:10 am

Re: Download BUG

Post by Administrator » Thu Dec 05, 2019 5:10 pm

Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559

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