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Download BUG

Posted: Thu Dec 05, 2019 10:50 am
by DPinter
Hi,
I tried to download VENISM PLE, but the Email I receive "Vensim download instrucionts" is blank - no content, link or anything. Pls help, thanks!

Re: Download BUG

Posted: Thu Dec 05, 2019 10:53 am
by Administrator
Can you let us know what email client you are using please?

You can also try a different email client. The download email is in text format, it seems that some email clients will now only display the HTML part of the email.

Re: Download BUG

Posted: Thu Dec 05, 2019 10:54 am
by Administrator
Or if you can, view the source of the email (in Thunderbird, you can click View->Original Message as....).

Re: Download BUG

Posted: Thu Dec 05, 2019 11:54 am
by DPinter
Hi, thanks for fast reply.

Im using Outlook / Office365 MSO and Win 10 Pro.

(I have searched the forum, but didn't find related postings.)

Re: Download BUG

Posted: Thu Dec 05, 2019 1:58 pm
by Administrator
We've tested here on Outlook and all seems to be working fine.

Is your Outlook set up to only view emails as HTML?

Re: Download BUG

Posted: Thu Dec 05, 2019 2:48 pm
by DPinter
Hi, I have contacted our IT Support firm, they have tested all possibilities within Outlkook, also opening with web client, also including trying to download Vensim on their email accounts; result: all emails are blank. He says, the header of the email includes the information content = 0, therewith, it is not an issue of display. He assumes firewall from sender blocking the content? I can forward you my email...?

Re: Download BUG

Posted: Thu Dec 05, 2019 2:58 pm
by Administrator
I've just tried it again using a gmail account, a US based service and a UK based service. All worked fine. And the logs show 76 users have successfully downloading Vensim today.

Is your email service provided by Microsoft? If yes, can you try something like a gmail account?

Re: Download BUG

Posted: Thu Dec 05, 2019 3:33 pm
by DPinter
yes! It worked with a gmail account!

Thanks!

Re: Download BUG

Posted: Thu Dec 05, 2019 3:54 pm
by Administrator
Who provides your company email?

And it might be an idea to speak to your IT folks again and ask them to look into this in more detail.

Re: Download BUG

Posted: Thu Dec 05, 2019 5:10 pm
by Administrator