Vensim8 DSS not responding on MAC

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cortney
Junior Member
Posts: 9
Joined: Fri Jun 15, 2018 8:23 am
Vensim version: PRO

Vensim8 DSS not responding on MAC

Post by cortney »

I recently purchased a license upgrade for Vensim8 DSS. When I open a model file, initially, it operates just fine. When I try to switch to another model by opening a different model file, the software stops responding. Is this a common issue for Mac users?
Administrator
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Re: Vensim8 DSS not responding on MAC

Post by Administrator »

What is the exact version of Vensim you are using?

And are any of the models/files you are using synced using things like DropBox, iCloud etc?
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cortney
Junior Member
Posts: 9
Joined: Fri Jun 15, 2018 8:23 am
Vensim version: PRO

Re: Vensim8 DSS not responding on MAC

Post by cortney »

I am using version 8.0.9 and yes, the files are synced through Dropbox.

Does opening my files from Dropbox have an impact?
Administrator
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Re: Vensim8 DSS not responding on MAC

Post by Administrator »

It can. Dropbox will lock a file while is it being synced meaning Vensim cannot read it.
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cortney
Junior Member
Posts: 9
Joined: Fri Jun 15, 2018 8:23 am
Vensim version: PRO

Re: Vensim8 DSS not responding on MAC

Post by cortney »

I see. Thank you.
Administrator
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Re: Vensim8 DSS not responding on MAC

Post by Administrator »

I've got no trouble here opening multiple models.

Can you send your settings file to us? It's a hidden file in your profile folder called .vensim or .vensimdp.
Advice to posters seeking help (it really helps us to help you)
http://www.ventanasystems.co.uk/forum/v ... f=2&t=4391

Units are important!
http://www.bbc.co.uk/news/magazine-27509559
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