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installation error
Posted: Fri Oct 15, 2021 3:57 pm
by meng333
Hi there,
I'm writing to see if you can help me with Vensim PLE installation. We have a study group and we tried to install PLE version on individual computers. Recently (probably after September), we found that there was always an error (see below) while running the installation package.
“Resource file comes from a different version of Vensim(002)”
It worked well before September 2021.
I looked up the information on this Vensim forum platform and found a similar post here:
viewtopic.php?f=2&t=7789&p=30056&hilit=002#p30056
So, we followed those steps you suggested there but it failed.
I'm wondering if you can take a closer look and check if the installation package is still workable. Not sure if there is any update needed to deal with this issue.
Thank you so much for your time! Appreciate your help!
Re: installation error
Posted: Fri Oct 15, 2021 4:47 pm
by Administrator
Have you tried the latest version? 9.0.1 is available for download at the moment.
Re: installation error
Posted: Fri Oct 15, 2021 5:33 pm
by meng333
Got it. Could you please confirm if the link is correct for downloading PLE?
https://vensim.com/free-download/#ple
In the table there, I didn't find the check box of 9.0.1 version to check off.
I'm not quite sure if there is there another link I can refer to.
Much appreciated.
Re: installation error
Posted: Fri Oct 15, 2021 5:38 pm
by tomfid
It'll give you the latest. The 8.1/10 indicated on the form is the Windows version requirement.
Re: installation error
Posted: Fri Oct 15, 2021 5:50 pm
by Administrator
Download the Windows x64 version, it will be 9.0.1.
Re: installation error
Posted: Tue Oct 26, 2021 10:45 am
by chenho
Administrator wrote: ↑Fri Oct 15, 2021 5:50 pm
Download the Windows x64 version, it will be 9.0.1.
Hi there!
I got the same problem as meng333. I have installed the latest 9.0.1 version, but the same errors still pop up(error 002 and 997)
“Resource file comes from a different version of Vensim(002)”
"Reinstall Vensim(997)"
My PC is window 10. I have tried all the versions provided on the official website, and installed them with administrative permissions, the same error still occurs. It has been several weeks. I am really anxious because it's part of my assignment in university. Would you give me some suggestions to solve it?
Many thanks for your time in advance! Appreciate your help!
Re: installation error
Posted: Tue Oct 26, 2021 10:53 am
by Administrator
I've just tested here and it installs and runs without problems.
1. What browser are you using?
2. Are you saving the installer to disk before running it?
3. Do you have Vensim open when trying to install it?
4. Is it possible you are running an old installer that you downloaded before?
Re: installation error
Posted: Tue Oct 26, 2021 10:56 am
by Administrator
You can also try opening Windows file explorer and pasting in
%PUBLIC%\Vensim\PLE
There should be some files there (with extension .vrf), delete them and try installing again.
Re: installation error
Posted: Tue Oct 26, 2021 7:22 pm
by chenho
Administrator wrote: ↑Tue Oct 26, 2021 10:53 am
I've just tested here and it installs and runs without problems.
1. What browser are you using?
2. Are you saving the installer to disk before running it?
3. Do you have Vensim open when trying to install it?
4. Is it possible you are running an old installer that you downloaded before?
Thank you! I am using google browser. I have downloaded the installer to disk C, and installed Vensim there. At the first time when I downloaded it, that two errors were occur then, and I have never downloaded Vensim before...
I have also tried to delete all the documents in PLE, and reinstalled it. But the same error still occurs...
I wonder are there any other ways...
It's really nice of you to answered me so detailed. Thanks again! Sorry to bother you so late, but I just can't help it..
Re: installation error
Posted: Tue Oct 26, 2021 7:26 pm
by chenho
Administrator wrote: ↑Tue Oct 26, 2021 10:56 am
You can also try opening Windows file explorer and pasting in
%PUBLIC%\Vensim\PLE
There should be some files there (with extension .vrf), delete them and try installing again.
I wonder Is it possible that you send me the whole installed Vensim documents directly by email, and I copy them to my computer?
Many many thanks!!
Re: installation error
Posted: Tue Oct 26, 2021 7:28 pm
by chenho
meng333 wrote: ↑Fri Oct 15, 2021 3:57 pm
Hi there,
I'm writing to see if you can help me with Vensim PLE installation. We have a study group and we tried to install PLE version on individual computers. Recently (probably after September), we found that there was always an error (see below) while running the installation package.
“Resource file comes from a different version of Vensim(002)”
It worked well before September 2021.
I looked up the information on this Vensim forum platform and found a similar post here:
viewtopic.php?f=2&t=7789&p=30056&hilit=002#p30056
So, we followed those steps you suggested there but it failed.
I'm wondering if you can take a closer look and check if the installation package is still workable. Not sure if there is any update needed to deal with this issue.
Thank you so much for your time! Appreciate your help!
Hello!
Have you solved that problem? I also encounter the same one...
Thank you~
Re: installation error
Posted: Tue Oct 26, 2021 8:05 pm
by Administrator
Can you zip and upload the file en09000100.vrf from your computer? It will be in C:\Users\Public\Vensim\PLE.
Re: installation error
Posted: Wed Oct 27, 2021 7:04 am
by chenho
Administrator wrote: ↑Tue Oct 26, 2021 8:05 pm
Can you zip and upload the file en09000100.vrf from your computer? It will be in C:\Users\Public\Vensim\PLE.
Sure, I've uploaded it. Thank you!!
Re: installation error
Posted: Wed Oct 27, 2021 11:51 am
by HXJZ
hi, have you solved this problem ?
I encountered it as well after changing my SSD.
Re: installation error
Posted: Wed Oct 27, 2021 12:20 pm
by Administrator
When you install, what user names are you using?
Re: installation error
Posted: Wed Oct 27, 2021 12:24 pm
by Administrator
If you save the attached zip file to
C:\Users\Public\Vensim\PLE
and unzip, hopefully PLE will now work for you.
Please let me know what username you are using when installing though in case that causes a problem.
Re: installation error
Posted: Wed Oct 27, 2021 12:42 pm
by chenho
Administrator wrote: ↑Wed Oct 27, 2021 12:24 pm
If you save the attached zip file to
C:\Users\Public\Vensim\PLE
and unzip, hopefully PLE will now work for you.
Please let me know what username you are using when installing though in case that causes a problem.
Hi! It works! Thank you!! You are my hero, hahahaha!!!
I used the name that I input when downloading it from the website.
Re: installation error
Posted: Wed Oct 27, 2021 12:52 pm
by Administrator
chenho wrote: ↑Wed Oct 27, 2021 12:42 pm
I used the name that I input when downloading it from the website.
Can you let me know what that was exactly please? Did it contain any non-ASCII characters? I'm trying to work out why it is not working for you.
Re: installation error
Posted: Wed Oct 27, 2021 12:55 pm
by chenho
Administrator wrote: ↑Wed Oct 27, 2021 12:52 pm
chenho wrote: ↑Wed Oct 27, 2021 12:42 pm
I used the name that I input when downloading it from the website.
Can you let me know what that was exactly please? Did it contain any non-ASCII characters? I'm trying to work out why it is not working for you.
Ok, it's Ho Chen, there's a space in between
Re: installation error
Posted: Mon Nov 15, 2021 12:49 pm
by Ivan Lee
Administrator wrote: ↑Wed Oct 27, 2021 12:24 pm
If you save the attached zip file to
C:\Users\Public\Vensim\PLE
and unzip, hopefully PLE will now work for you.
Please let me know what username you are using when installing though in case that causes a problem.
I have the same problem, but i install it(PLX 9.0.1) on Win11 OS. I uesd the Zip file(en09000100.vrf) that you uploaded here, it works now.
So why i use the new file en09000100.vrf to replace the old one, then it works?
Re: installation error
Posted: Mon Nov 15, 2021 1:01 pm
by Administrator
Ivan Lee wrote: ↑Mon Nov 15, 2021 12:49 pm
So why i use the new file en09000100.vrf to replace the old one, then it works?
I don't know. For some reason, certain machines do not run the installation properly. And we have been unable to find out why this is. And even though I've asked users in this thread for information, they have not replied.
If you can let me know what language your operating system is, that might help.
Re: installation error
Posted: Mon Nov 22, 2021 2:29 pm
by Ivan Lee
Administrator wrote: ↑Mon Nov 15, 2021 1:01 pm
Ivan Lee wrote: ↑Mon Nov 15, 2021 12:49 pm
So why i use the new file en09000100.vrf to replace the old one, then it works?
I don't know. For some reason, certain machines do not run the installation properly. And we have been unable to find out why this is. And even though I've asked users in this thread for information, they have not replied.
If you can let me know what language your operating system is, that might help.
My personal computer language is Chinese, and use Chinese full spell mode,and the computer operation system is Windows 11.
The same installation package in my office computer is OK which the operation system is Win10. but,in my personal computer is NOK which the OS is win11. I don't think the reason is due to the operation system different,because i see the problom also be happened on the computer which have the win10 OS.
Re: installation error
Posted: Mon Nov 22, 2021 2:33 pm
by Ivan Lee
Administrator wrote: ↑Mon Nov 15, 2021 1:01 pm
Ivan Lee wrote: ↑Mon Nov 15, 2021 12:49 pm
So why i use the new file en09000100.vrf to replace the old one, then it works?
I don't know. For some reason, certain machines do not run the installation properly. And we have been unable to find out why this is. And even though I've asked users in this thread for information, they have not replied.
If you can let me know what language your operating system is, that might help.
Another question is, what is the difference between the default file "en09000100.vrf" and the new one you gave us to replace it.
Re: installation error
Posted: Mon Nov 22, 2021 2:34 pm
by Administrator
Is your office computer in Chinese?
Re: installation error
Posted: Thu Nov 25, 2021 1:37 am
by Ivan Lee
Administrator wrote: ↑Mon Nov 22, 2021 2:34 pm
Is your office computer in Chinese?
Yes.