Modelling a Call Center

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RutgerMooy
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Posts: 9
Joined: Thu Apr 01, 2004 2:37 pm

Modelling a Call Center

Post by RutgerMooy »

Hello,

Doen anyone know of a model concerning the dynamics of a (telecom) Call Center? I'm looking for generic model building blocks that might help me understand the decision processes involved.

Thanks!

Rutger Mooy
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