Modelling a Call Center
Posted: Tue Nov 16, 2004 2:07 pm
Hello,
Doen anyone know of a model concerning the dynamics of a (telecom) Call Center? I'm looking for generic model building blocks that might help me understand the decision processes involved.
Thanks!
Rutger Mooy
Doen anyone know of a model concerning the dynamics of a (telecom) Call Center? I'm looking for generic model building blocks that might help me understand the decision processes involved.
Thanks!
Rutger Mooy