Ventana software support forum

Hello, I'm new to Vensim (PLE) and I can't get the documentation to install properly on my Macbook Air, OS X v10.7.5.

After unpacking the zip file, I installed Vensim without problems, but when I get to vendocs, I get a warning that says that there is a problem with the disk image. I tried downloading it again just minutes ago and it went the same way.

Regards,

Jaime

I'll start up my Mac tomorrow and check. In the meantime, you can access the help at
http://www.vensim.com/documentation/

I just tried it on my Mac and had no problems.

Can you download again and make sure you get no errors when you unzip the file?

Tony.

Thank you Tony. I just did it again and got the same result. I'm attaching an image with the warning (in spanish).

Jaime

What does it say in English?

"There might be a problem with this disk image. Are you sure you want to open it?
Opening this disk image could reduce the security of your computer or cause other problems."

And if you open it, does it install ok?

That is just a standard Mac warning message to make sure you don't run any programs you don't want to. It's not an error with the documentation.

Thank you Tony. I proceeded with the installation, and it finished without further problems. However, when I try to open "Vensim Manuals" or "Readme Notes" I get an error that says:

"You are not authorized to open the document index.html.
You should contact your administrator for further assistance"

But I have administrator privileges...

It sounds like something has gone wrong with the permissions on your machine. Unfortunately I cannot offer any advice on the Mac (I only use it when testing Vensim). I do know that there is a "fix permissions" setting somewhere on the Mac, you could try that.

Solved! I tried "fix permissions" but it didn't work. I ended up giving me permisions to all folders related to Vensim and now everything seems fine.

Thank you very much

Jaime